Grievance Redressal Mechanism
Resolution SLA: Level 1 (48 Hours) • Level 2 Grievance Officer (7 Working Days)
At Dwarikadhish Digital Loan Consultancy Pvt Ltd, we prioritize transparent customer communication and prompt complaint resolution. If you experience any issues regarding application guidance or communication from our team, follow our structured Escalation Matrix below.
Level 1: Customer Support Desk
For general inquiries, application status tracking, or feedback:
Helpline: +91 82003 32519
Email: support@dwarikadhishloan.com
Working Hours: Mon – Sat (9:30 AM – 6:30 PM IST)
Level 2: Grievance Nodal Officer
If your query is unresolved within 48 hours, escalate directly to our designated Grievance Redressal Officer:
Nodal Officer: Vijay Solanki
Designation: Co-founder, Director & Nodal Officer
Email: grievance@dwarikadhishloanconsultancy.com
Office Address: Gorwa Panchvati Char Rasta — Aura Square Complex, near SBI & Axis Bank, Vadodara, Gujarat